MHR Belfast - Terms and Conditions
1. About MHR Belfast
MHR Belfast is a hair restoration and hair loss service operated by a sole trader trading under the name MHR Belfast.
Contact details
Address: 100 Lisburn Road, Belfast, BT9 6AG
Email: mhrbelfast@hotmail.com
Telephone: 07821 546464
MHR Belfast provides hair loss consultations and services including Laser Hair Therapy and Hair Fusion. Hair transplant surgery discussed or arranged through MHR Belfast is performed separately in Dublin, Ireland, by MHR Clinic Ireland.
These terms explain the general conditions applying to the use of our website and the services we provide. Additional written terms, quotations, order forms or agreements may apply to individual services.
2. Website use
By using this website, you agree to use it lawfully and not to misuse its content, contact forms or booking facilities.
Website content is provided for general information about our services. It is not a substitute for individual assessment, medical advice or a clinical consultation.
We make reasonable efforts to ensure that website information is accurate and current, but descriptions, photographs, examples and illustrative results should not be interpreted as a guarantee that an individual will achieve the same outcome.
We may update website content when necessary. Changes to website content will not retrospectively remove contractual or statutory rights.
If you have questions about these terms, please contact mhrbelfast@hotmail.com.
3. Consultations, quotations and bookings
Consultations allow us to discuss your concerns, assess your requirements and explain the services that may be suitable for you.
A consultation or quotation does not guarantee that a treatment will be appropriate, that a particular result will be achieved or that another provider will approve a client for surgery.
Before committing to a service, clients will be informed of the relevant price, what is included, any deposit or payment requirements, the expected duration of the service and applicable cancellation arrangements.
Where a booking is confirmed, the terms and conditions website link will be shared on the invoice issued.
4. Hair Transplant Surgery – Separate Provider in Dublin
4.1 Separate businesses
Hair transplant surgery is performed in Dublin by MHR Clinic Ireland, which operates as a separate business from MHR Belfast. MHR Belfast does not perform the surgery.
The client will be provided with the details of the surgical provider and will be required to enter into the relevant surgical agreement and consent process with that clinic. The Dublin clinic is responsible for the surgical procedure, its clinical decisions, surgical risks and complications, and the post-operative care and clinical aftercare relating to the transplanted hair and surgical site.
MHR Belfast provides separate services associated with arranging the procedure, supporting the client before surgery, facilitating attendance on the procedure day and providing the MHR Belfast follow-up services described below.
4.2 Deposit, Date Reservation and Services Provided by MHR Belfast
The deposit paid to MHR Belfast secures the client's proposed hair transplant date and contributes towards the initial costs and outlays incurred by MHR Belfast in arranging and supporting the procedure.
The deposit is intended to contribute towards initial commitments and outlays, some of which may be incurred before the procedure takes place.
The deposit does not, by itself, make MHR Belfast the provider of the surgical procedure or the clinical aftercare for the transplanted hair. The respective responsibilities of MHR Belfast and the Dublin clinic will be explained in the booking documentation.
4.3 Payment Arrangements
Where a client chooses to pay the hair transplant procedure balance in sterling through MHR Belfast, the client will be informed that the balance is payable to MHR Clinic Ireland, and that MHR Belfast acts as an intermediary for the collection and transfer of that payment.
Clients may alternatively pay MHR Clinic Ireland directly in euros, subject to the payment arrangements confirmed by the clinic.
The collection or transfer of a surgical fee does not change which business is responsible for providing the relevant services. Each business remains responsible for its own contractual and legal obligations.
4.4 Aftercare and Follow-Up Services Provided by MHR Belfast
MHR Belfast provides the follow-up services included in the client's agreed package. These appointments are intended primarily for client check-ins, progress reviews of transplanted hair, monitoring the appearance and condition of existing, non-transplanted hair, support and hair care advice.
These services are separate from the clinical post-operative care required following hair transplant surgery.
MHR Clinic Ireland is responsible for providing the surgical instructions and clinical aftercare relating to the transplanted hair, donor and recipient areas, wound care, post-operative medication and assessment of surgical complications.
Clients must follow the post-operative instructions provided by MHR Clinic Ireland. Any concerns about healing, signs of infection, unusual pain, bleeding or other possible surgical complications must be reported directly to MHR Clinic Ireland or an appropriate healthcare professional without delay. The client can contact MHR Belfast should they wish for MHR Belfast to liaise with MHR Clinic Ireland on their behalf.
MHR Belfast's check-ins and progress reviews do not replace clinical assessment or post-operative care from the surgical provider. Where a client raises a concern that requires surgical or medical assessment, MHR Belfast will direct the client to the appropriate healthcare professional.
The specific follow-up services included in the client's MHR Belfast package will be confirmed in the quotation.
4.5 Results and Complaints
Hair transplant outcomes vary between individuals and depend on factors including suitability, healing, individual biology and adherence to clinical instructions. MHR Belfast cannot guarantee a particular surgical result.
Questions or complaints about the surgery, surgical decisions, transplanted hair, healing or post-operative complications should be raised with the Dublin clinic. Concerns about MHR Belfast's own administration, attendance, agreed support services or follow-up appointments should be raised directly with MHR Belfast.
Where a complaint concerns both businesses or the overall package, MHR Belfast will consider the concerns relating to its own services and help clarify which provider is responsible for the remaining issues. Nothing in these terms removes any rights the client may have under applicable consumer law.
4.6 Hair Transplant Cancellations, Deposits and Date Transfers
Hair transplant bookings involve advance planning, coordination with the Dublin surgical clinic team and financial commitments. These may include securing the surgeon's availability, reserving the procedure date, arranging travel and attendance, and undertaking administrative and preparatory work. Finding a replacement client at short notice can be difficult, and cancellation may result in costs that cannot be recovered.
The deposit contributes towards the initial costs and commitments incurred by MHR Belfast in securing and preparing for the procedure. After the applicable cooling-off period has expired, deposits and payments are non-refundable in the ordinary course of business, subject to any statutory cancellation rights or other remedies that apply by law.
Requests to transfer a booked procedure date must be made in writing at least one calendar month before the scheduled procedure date. All transfers are subject to availability and the agreement of MHR Clinic Ireland. A transfer is not confirmed until the revised date has been agreed in writing.
Where a client requests a transfer with less than one calendar month's notice, the deposit will ordinarily be forfeited to reflect the costs and commitments already incurred and the difficulty of reallocating the reserved procedure date. Any further sums paid will be dealt with in accordance with the booking agreement, the costs lawfully recoverable and applicable consumer law.
Where a transfer request is made with at least one calendar month's notice, MHR Belfast will consider the request in conjunction with MHR Clinic Ireland. Any additional costs arising from the change will be explained in advance and charged only where permitted under the applicable agreement and law.
If MHR Belfast or MHR Clinic Ireland cancels or reschedules the procedure, the client will be informed as soon as reasonably practicable and advised of the available options, including any refund or other remedy due under the booking agreement or applicable law.
5. Laser Hair Therapy & Hair Transplant Aftercare
5.1 Treatment course
Laser Hair Therapy is a non-surgical hair loss treatment using low-level laser technology.
Our Laser Hair Therapy programme is generally structured as a course, with the recommended treatment schedule discussed during consultation.
The course, appointment frequency, price and services included will be explained before the client commits to treatment.
5.2 Suitability and expected results
Suitability depends on individual circumstances, the pattern and extent of hair loss, and other relevant factors.
We will discuss realistic expectations, treatment limitations and any relevant precautions before commencing treatment. Individual results vary, and improvement cannot be guaranteed.
Clients should disclose relevant medical history, scalp conditions and medications when requested, and inform us of any material changes during the course.
5.3 Deposits and payments
A deposit may be required to secure a course and cover agreed costs associated with preparing or commencing treatment. The deposit amount, total course price and payment schedule will be confirmed before payment of the deposit.
The deposit is not automatically forfeited in every cancellation circumstance. Any amount retained must be justified by the applicable agreement, services already supplied, reasonable costs where legally recoverable, and applicable consumer law.
5.4 Cooling-Off Period, Cancellations and Deposits
MHR Belfast offers a 14 day cooling-off period from the date the client enters into the booking agreement, subject to any statutory cancellation rights that apply.
Clients wishing to cancel during the applicable cooling-off period should notify MHR Belfast in writing. Any refund or deduction will be handled in accordance with the applicable cancellation terms and consumer law.
The deposit contributes towards the initial costs and outlays associated with arranging and preparing the Laser Hair Therapy course. These include administration, consultations, treatment planning, preparation of the course, products and allocation of appointments.
After the applicable 14 day cooling-off period has expired, the deposit is non-refundable in the ordinary course of business, subject to statutory rights.
Where a client requests that treatment begins during a statutory cancellation period, MHR Belfast will obtain any legally required express request and acknowledgement before treatment starts.
5.5 Attendance and Treatment Progress
Laser Hair Therapy is a course of treatment that requires consistency and regular attendance to give clients the best opportunity to achieve the intended benefits. Clients are responsible for attending their scheduled appointments and following the treatment plan and aftercare guidance provided by MHR Belfast.
Missed appointments, late arrivals and repeated cancellations may interrupt the recommended treatment schedule and can affect the progress and potential results of the course. MHR Belfast cannot guarantee the same progress or outcome where appointments are missed or the recommended treatment schedule is not followed.
Clients who are unable to attend an appointment must contact MHR Belfast as soon as possible to request a rearrangement. Alternative appointments will be offered subject to availability.
Repeated missed appointments or failure to attend without reasonable notice may limit the availability of suitable replacement appointments and may affect the client's ability to complete the course within the intended timeframe.
Clients should contact MHR Belfast if they anticipate difficulty attending regularly, so that practical arrangements can be discussed.
5.6 Missed Appointments and Refund Requests
Clients acknowledge that regular attendance and adherence to the recommended Laser Hair Therapy schedule are important to treatment progress. Where a client misses appointments, repeatedly cancels at short notice or fails to follow the recommended schedule, this may interrupt treatment and reduce the potential benefits.
Where progress has been affected by missed appointments or the client's failure to follow the agreed treatment schedule, this will not, in itself, entitle the client to a refund or reimbursement for the course. MHR Belfast cannot guarantee results where the recommended schedule has not been followed.
6. Hair Fusion Systems
6.1 Consultation and ordering
Hair Fusion services involve a bespoke hair system selected, specified or ordered to meet the client's individual requirements.
Before an order is confirmed, we will discuss the proposed system, colour, style, specification, fitting arrangements, price, deposit and any estimated delivery timeframe.
The client should check the agreed specifications before authorising an order. Any material changes requested after an order has been placed may affect the price and delivery date and will be discussed before additional costs are incurred.
6.2 Deposits and bespoke orders
A deposit is required to cover agreed costs associated with sourcing, manufacturing or preparing a bespoke hair system.
Once an order has been authorised, MHR Belfast may incur costs that cannot reasonably be recovered from its supplier. Any cancellation charge or amount retained will reflect the applicable agreement, costs lawfully recoverable and the client's statutory rights.
Bespoke or personalised goods may be exempt from certain change-of-mind cancellation rights under applicable law. This does not remove the client's rights where goods are faulty, do not conform to the contract or where another statutory remedy applies.
6.3 Fitting, maintenance and care
Clients are responsible for following the care instructions provided for their system. Maintenance frequency depends on the system, individual circumstances and the service purchased.
Any maintenance fees, replacement costs or additional services not included in the original price will be explained before the additional work is undertaken.
6.4 Product concerns and returns
Clients should contact MHR Belfast promptly if a system appears faulty, differs materially from the agreed specification or presents another problem.
We will assess the issue in accordance with the contract and applicable consumer law. Depending on the circumstances, the client may be entitled to a repair, replacement, price reduction, refund or another remedy.
7. Deposits, cancellations and refunds – General Policy
7.1 Purpose of Deposits
Deposits are required to secure bookings, reserve treatment dates or appointments, and contribute towards the initial costs and outlays incurred by MHR Belfast in preparing and arranging the agreed service.
Depending on the service, these initial costs may include administration, consultations, treatment planning, appointment allocation, preparation, travel arrangements, supplier commitments and other costs incurred before treatment begins.
The purpose of the deposit and the costs or services it covers will be explained to the client before payment is taken.
7.2 Cooling-Off Period
MHR Belfast offers a 14 day cooling-off period from the date the client enters into the relevant booking agreement, subject to any statutory cancellation rights that apply.
Clients wishing to cancel during the applicable cooling-off period should notify MHR Belfast in writing. Refunds and any permitted deductions will be handled in accordance with the relevant service-specific terms, the booking agreement and applicable consumer law.
Where a client requests that a service begins during a statutory cancellation period, MHR Belfast will obtain any legally required express request and acknowledgement before the service starts.
The cancellation terms for Hair Transplants, Aftercare, Laser Hair Therapy and Hair Fusion systems are set out in the relevant sections of these terms. Those terms must be read alongside any service-specific quotation or booking agreement.
7.3 Cancellations After the Cooling-Off Period
After the applicable 14 day cooling-off period has expired, most treatment bookings and courses are non-refundable in the ordinary course of business, as the deposit and payments contribute towards initial costs, preparation, commitments and outlays incurred in arranging and providing the service.
Where a client chooses to cancel or discontinue treatment after this period, refunds will not normally be available simply because the client has changed their mind, has not attended appointments regularly, or has not achieved their hoped-for progress or results.
Each cancellation will be considered in light of the services already provided, the costs incurred, the circumstances of the cancellation and applicable consumer law. Any amount retained or charged will be limited to what MHR Belfast is legally entitled to retain or recover.
Nothing in this policy excludes or restricts a client's statutory rights, including any right to a refund or other remedy where a service has not been provided as agreed or where the law otherwise requires one.
7.4 Hair Fusion Systems – Special Conditions
Hair Fusion systems are subject to separate cancellation and refund considerations because they may require MHR Belfast to purchase a bespoke or specialist hair system specifically for the client, involving a substantial upfront financial outlay.
Before an order is placed, clients will be informed of the deposit required, the expected purchase costs and the applicable cancellation terms. Once a system has been ordered, customised or purchased specifically for the client, cancellation or refund options may be limited, particularly where the system cannot reasonably be returned to the supplier or resold.
Any amount retained following cancellation will depend on the agreed terms, the stage of the order, the costs actually incurred and applicable consumer law. Any statutory cancellation rights or remedies that cannot legally be excluded will remain unaffected.
7.5 Refund Processing
Where a refund is due, MHR Belfast will process it within the applicable legal timeframe and through the appropriate payment method. Any permitted deduction or amount retained will be explained to the client.
8. Gift Vouchers
Gift vouchers purchased from MHR Belfast may be used towards eligible MHR Belfast services, subject to the conditions communicated at purchase.
The voucher's value, recipient details, any restrictions and any applicable expiry date will be explained at purchase.
Gift vouchers are not exchangeable for cash except where required by law or otherwise agreed. Any restriction on transfer or use will be communicated clearly before purchase.
If a service becomes unavailable or a voucher cannot be honoured, we will consider the client's contractual and statutory rights.
Nothing in this section overrides applicable consumer protections relating to gift vouchers.
9. Appointments, Late Arrivals and Missed Appointments
Clients should arrive at the agreed time and provide as much notice as reasonably possible if they need to cancel or reschedule.
Late arrival may reduce the time available for an appointment. If there is insufficient time to deliver the service safely and appropriately, we may offer an alternative appointment.
10. Treatment Suitability and Right to Decline Treatment
MHR Belfast may decline to provide a treatment where it is not suitable, cannot be provided safely, falls outside our service offering or where there is another reasonable and lawful basis to do so.
We will explain the relevant reason where appropriate and discuss alternatives if available.
Some treatments may require a patch test, consultation, assessment or other preparatory step. These requirements will be explained before treatment.
Clients must provide accurate information relevant to treatment suitability and inform us of material changes to their circumstances.
If treatment cannot proceed, any deposit or prepayment will be handled in accordance with the applicable agreement, the services already supplied and consumer law.
11. Service Concerns and Complaints
We aim to provide professional, respectful service. If you have a concern about a service provided directly by MHR Belfast, please contact us as soon as reasonably possible at mhrbelfast@hotmail.com or 07821 546464.
Please explain the concern and, where relevant, include your appointment date, order details and any supporting information. We will review the matter and respond within a reasonable time.
Reporting a concern within 24 hours may help us investigate certain issues, but it is not a condition for exercising statutory rights or making a valid complaint.
Complaints relating to surgery or clinical care provided by MHR Clinic Ireland should be directed to that provider. This does not prevent clients from also raising concerns about MHR Belfast's own conduct.
12. Respectful Conduct and Right to Refuse Service
MHR Belfast aims to maintain a safe and respectful environment for clients and staff.
Abuse, threats, harassment, discrimination and violence are unacceptable. Where necessary, we may end an appointment, decline a future booking or take appropriate action to protect the safety and wellbeing of those involved.
Any decision to refuse or discontinue a service will be made on a lawful basis.
13. Personal Data, Medical History and Privacy
We may collect contact details, booking information, payment records, photographs and relevant medical information where necessary to provide our services.
Medical information is particularly sensitive. We will collect and use it only for specified, lawful purposes and in accordance with applicable data protection requirements.
Where information needs to be shared with MHR Clinic Ireland for a hair transplant enquiry, assessment, booking or clinical care, we will explain the relevant sharing arrangements and ensure an appropriate lawful basis and safeguards are in place.
Information will not be shared indiscriminately. Other service providers may process information on our behalf where necessary and subject to appropriate safeguards.
We will retain records only for as long as required for the relevant purposes, legal obligations, record-keeping requirements and the establishment or defence of legal claims. Retention periods may vary by record type.
14. Website Images, Testimonials and Results
Images, testimonials and case studies are provided to illustrate individual experiences and examples of our work.
Results vary between individuals. Images should not be interpreted as a promise or guarantee of a particular result.
Where client photographs or testimonials are used, we will take appropriate steps to obtain the necessary permissions and handle personal data in accordance with applicable law.
Website content may not be copied, reproduced or used commercially without permission, except where permitted by law.
15. Liability and Statutory Rights
Nothing in these terms excludes or restricts any liability or consumer right that cannot lawfully be excluded or restricted.
MHR Belfast remains responsible for the services it provides and for its own contractual obligations, representations, acts and omissions.
MHR Clinic Ireland is a separate surgical provider responsible for the services it supplies, subject to its own contractual and legal obligations. The existence of separate businesses does not, by itself, determine liability in any particular case.
Each client's rights and the responsibilities of the relevant businesses will depend on the applicable agreements, the services supplied, the facts of the matter and applicable law.
16. Changes to These Terms
We may update these terms to reflect changes in our services, business practices or legal requirements.
Any material changes affecting a new booking will be made available before the client commits. A website update will not automatically amend an existing agreement or retrospectively remove a client's rights.